Root Cause Analysis (RCA)/Problem Solving
Taught by David Auda
Days :Monday, July 27, 2015, 8:00am – 5:00 pm
This workshop has been developed to assist practitioners that are interested in further developing their skills in the area of
- Problem Solving
- Root Cause Analysis
- Decision Governance
- Evidence Based Analysis
- Capability Maturity
- Lateral Thinking
- Cognitive Capability
- Team Dynamics
- Brainstorming
- Facilitation
- …and much more.
This workshop introduces a prescriptive approach to investigating causal relationships, and is focused on the ability of the practitioner to effectively facilitate the process. The value of having a strong facilitator managing the causal investigation has the added value of greater effectiveness and efficiency. The workshop focuses primarily on convergent problem analysis, but also includes guidance on determining if the problem is divergent, and how to navigate such problems. Root Cause analysis is a tool that is used to identify the most likely causes of a problem, and includes the data necessary to substantiate claims of causality. This is an interactive workshop and includes numerous exercises and challenges that are designed to enhance the capability of the practitioner. Decision Theory is included in the material because the process of problem solving is a step by step decision process. The workshop provides experiential guidance on how to manage a multi-disciplinary and culturally diverse team, navigate the process, identify the needed supporting data, and how to render data for other decision makers. Upon completion of the workshop the attendee will have been equipped with a standard prescriptive approach that is effective in solving problems by investigating the causes of those problems, and being able to support the effort with compelling and convincing data.
Students will receive course printed materials and a certificate for 0.8 RU’s after successful completion.
Student must bring: N/A.
Biography of Speaker
David Auda is the senior Reliability Engineer on staff with the Project Quality and Safety Department of Volvo Powertrain. David has a Degree with honors (Tau Beta Pi) in Electrical Engineering from the Rochester Institute of Technology. David’s Masters level study in Reliability and Statistics was taken at the John D. Hromi Center for Applied Statistics at the Rochester Institute of Technology. David was the chair of the ASQ Reliability Division for 2012-2013 and now serves on the ASQ Technical Communities Council. David is an experienced ASQ validated trainer and presenter, and has been a repeat presenter at International Symposia and Conferences.